DAG Consulting Services
➜ Comprehensive Dealership Evaluation & Report: (includes evaluations on)
❱❱ Department procedures
❱❱ Vehicle inventory
❱❱ Parts inventory
❱❱ Sales processes
❱❱ Sales desk procedures
❱❱ Service writers
❱❱ Service technicians
❱❱ Delivery procedure
❱❱ Vehicle Upgrade procedure
❱❱ Administration capabilities
❱❱ Financial statement review and recommendations
➜ Sales Processes:
❱❱ DAG can implement a complete sales process: from greeting a customer, to the delivery & follow-up, through the entire life cycle of the customer. Nothing is more important than the first impression on a customer and the final goodbye when they leave in a new vehicle. DAG can train managers and salesmen on the proper steps to a sale and the best practices to keep that customer for life.
➜ Service and Parts Department:
❱❱ Advisor performance analysis and training, technician performance analysis, work in process analysis and training with service manager to clean up and keep under control for max profit and minimal warranty loss. Service drive write up and service drive delivery process. Increase CSI process, support management with training and analysis for process and expense control. Parts and market analysis for increase wholesale in parts, warranty analysis for max gross and profit and audit compliance.
➜ Sales Desk/Manager Procedures:
❱❱ DAG can help with breaking down inefficiencies in the sales process and recommend the changes needed for dealer benefits. Make sure that we are giving the dealer a chance to maximize gross profit opportunities. Increase closing ratios and customer service.
➜ BDC/Internet Department:
❱❱ DAG will implement the most essential elements and processes in your BDC/Internet department so you can achieve immediate success. DAG will give your dealership an operations roadmap to maximize opportunities that lead to sales for your dealership. DAG’s BDC best practices and strategies will set your dealership up for long term success and dependability.
➜ Vehicle Upgrade Program:
❱❱ DAG can implement a turnkey program at any dealership complete with best practices, equity mining tool, phone scripts, presentation script, forms, email and letter templates, marketing materials, monthly monitoring, monthly coaching, 800# support line, and dealership quarterly visits if necessary.
❱❱ Complete financial statement review, with expense breakdown. We will compare the stores of the same size and expense structure to expose any deficiencies. Recommend best practices to increase net profit and maximize dealer profits.
➜ Finance Department:
❱❱ DAG works with some of the most profitable finance departments in the country and can bring some great ideas on how to increase back end per car sold. We will take a look at your menu and product line up to make sure dealer is maximizing income and maintain a manageable charge back amount.
➜ Advertising and Marketing:
❱❱ DAG can implement an advertising and marketing plan for your dealership based on identifying your perfect market and prospect. We can target your database and conquest customers through TV, radio, digital campaigns, direct mail, and SEO/SEM while broadcasting the same message throughout every medium. DAG will determine the best spend to capture your market share while retaining your current customers for life. Because of our group’s growing membership size we have secured wholesale contracts with the industry’s top vendors guaranteeing your store the absolute best pricing.