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Policies

PRIVACY POLICY:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY:

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

REFUND/SHIPPING POLICY:

New (unopened) merchandise may be returned or exchanged - no questions asked within 30 days. Opened merchandise may not be returned unless both the packaging and merchandise are in new and resalable condition. Products showing ANY signs of use or missing inner packaging are not considered new, and are thus non-returnable. The condition and packaging of a returned product must be as it was when received, complete with all warranty cards, original box(es), original packaging, and manuals/instructions.

When returning an item, please be sure to include a copy of your invoice and specify if you're looking to return or exchange the item. Customers making an exchange are responsible for return postage & shipping fees associated with new order.

Items must be in unused condition and in original packaging. Upon receipt of the unopened and unused goods, we will gladly refund your credit card for the full amount minus shipping charges.

Subject to pre-approval and a 10% re-stocking fee, a refund will be issued if the returned merchandise is received by Dealer Automotive Group in good condition within 30 days of delivery.

You are responsible for the cost of return shipping and insurance. Original shipping costs are not refundable except when the return resulted from our error. Used and non-resalable merchandise will not be refunded under any circumstances. Refunds can only be issued to the original method of payment used (original credit card,). All returned items must have an accompanying email with the tracking information sent to info@dealerautomotivegroup.com

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you order an item, then refuse it when delivery is attempted, the shipping cost will be deducted from your return credit. An item is considered "refused" when you do not open the box and the carrier returns the item to us at no cost to you.