Business Development Center

DAG's Business Development Center (BDC) for auto dealerships specializes in handling customer interactions, such as appointment scheduling, lead management, and follow-up communications. By outsourcing these functions to a dedicated BDC, your dealership can leverage the expertise of professionals trained in customer engagement and sales tactics. DAG's BDC uses advanced technology and data analytics to track and optimize customer interactions, ensuring that leads are promptly followed up and appointments are efficiently scheduled. This level of specialization and focus leads to higher conversion rates and improved customer satisfaction, ultimately driving more sales for the dealership.

Outsourcing to DAG's BDC will also result in significant cost savings for your auto dealership. By avoiding the need to hire, train, and manage an in-house team, your dealership can reduce overhead expenses and focus your resources on core business activities. Additionally, DAG's BDC operate with economies of scale, allowing us to provide services at a lower cost while maintaining high quality. The increased efficiency and effectiveness of DAG's specialized BDC will lead to a higher volume of appointments and sales, making it a cost-effective solution for your dealership.

DAG's Secret Shopper Service acts as a typical customer, that evaluates your dealership's customer service and sales processes. DAG's covert assessment provides insights into your dealership's strengths and areas for improvement by observing how your sales staff interacts with potential buyers, the effectiveness of their sales pitches, and the overall customer experience. DAG's Secret Shopper's detailed feedback can help your dealership identify training needs, refine sales strategies, and enhance the overall customer journey, ensuring a higher level of service.

Additionally, DAG's Secret Shopper can test the consistency of your dealership's adherence to company policies and standards. DAG can assess factors such as the cleanliness of the showroom, the professionalism of the staff, and the efficiency of the sales process. By providing an unbiased evaluation, secret shoppers help dealerships maintain high standards, improve customer satisfaction, and ultimately increase sales and customer loyalty.